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Front Desk Associate

2 months ago

Richmond, Greater London, United Kingdom Young's Full time

About Us

Young's is a leading hospitality company with a rich history of delivering exceptional customer experiences. Our team is passionate about providing warm and welcoming environments for our guests, and we're looking for a talented Receptionist to join our team.

Job Summary

We're seeking a highly skilled and enthusiastic Receptionist to provide exceptional customer service and support to our guests. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and enjoyable experience for our customers.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a professional and courteous manner.
    • Ensure that all customer interactions are friendly, efficient, and effective.
  • Front Desk Operations
    • Manage the front desk, handling check-ins, check-outs, and room assignments.
    • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Team Collaboration
    • Work closely with our hospitality team to ensure seamless communication and coordination.
    • Participate in team meetings and contribute to the development of new ideas and initiatives.

Requirements

  • Experience
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Basic math skills and accuracy with handling cash and credit transactions.
  • Personal Qualities
    • Positive attitude and enthusiasm for delivering exceptional customer service.
    • Ability to work independently and as part of a team.
    • Flexibility and adaptability in a dynamic environment.

What We Offer

  • Competitive Salary
  • Opportunities for Career Development
  • Free Meals
  • Weekly Pay
  • 28 Days Holiday per Year
  • 20% Discount in all Young's Pubs and Hotels
  • Share Save Scheme
  • Company Pension Scheme