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Client Support Coordinator
2 months ago
Our client, Pertemps Bond, a reputable organization in the manufacturing sector, is in search of a Customer Service Administrator to enhance their Sales & Marketing operations. The successful candidate will be responsible for assisting clients with inquiries related to products, sales, and services while effectively addressing any challenges that arise.
Key Responsibilities:
- Handle incoming calls and route them to the appropriate personnel
- Organize transportation logistics and prepare delivery documentation
- Support order processing through an ERP platform
- Respond to client inquiries via electronic communication and telephone
- Monitor order status and keep clients informed
- Provide detailed product information
- Manage return requests and associated paperwork
- Resolve customer complaints in a timely manner
- Maintain precise records of customer interactions
- Perform general administrative duties as required
- Exceptional customer service abilities
- Strong verbal and written communication skills
- Proficient time management capabilities
- Attention to detail with a focus on accuracy
- Collaborative team player with strong interpersonal skills
- Ability to thrive in a fast-paced environment and meet deadlines