Customer Service Coordinator

2 days ago


Alcester, Warwickshire, United Kingdom Helping Hands Full time
Customer Care Coordinator

We are seeking a highly skilled and experienced Customer Care Coordinator to join our team at Helping Hands. As a key member of our Live-In Care service, you will play a vital role in ensuring the delivery of exceptional care to our customers.

Main Responsibilities:
  • Manage customer and carer queries and resolve issues efficiently
  • Provide managers with up-to-date information on carer availability and support with queries
  • Manage and maintain customer and carer files
  • Schedule placements for carers to ensure effective matching
  • Support live-in carers in their day-to-day roles
  • Liaise with new customers to ensure their needs are met
Requirements:
  • Experience in customer care, handling complaints, and problem-solving
  • Strong customer service skills and ability to influence others
  • Attention to detail and strong organisational skills
  • Proficiency in Microsoft Word, Excel, and IT literacy in several database systems
What We Offer:
  • Competitive salary
  • 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • Free Blue Light Card
  • Career development opportunities

Helping Hands is committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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