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Customer Care Coordinator

2 months ago

Alcester, Warwickshire, United Kingdom Helping Hands Full time
{"title": "Customer Care Coordinator", "content": "Job Summary

We are seeking a highly skilled Customer Care Coordinator to join our team at Helping Hands. As a key member of our Live-In Care service, you will play a vital role in ensuring the delivery of exceptional care to our customers.

Main Responsibilities
  • Manage customer and carer queries and resolve issues efficiently
  • Provide managers with up-to-date information on carer availability and support with queries
  • Manage and maintain customer and carer files
  • Schedule placements for carers to ensure effective matching
  • Support live-in carers in their day-to-day roles
  • Liaise with new customers to ensure their needs are met
Requirements
  • Experience in customer care, handling complaints, and problem-solving
  • Strong customer service skills and ability to influence others
  • Proficient in Microsoft Word, Excel, and IT literate in several database systems
What We Offer
  • Competitive salary
  • 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • Free Blue Light Card
  • Career development opportunities

We are committed to promoting a diverse and inclusive workforce, and all applications will be treated fairly in line with our Equality and Diversity Policy.

", "lang_code": "en"}