Care Coordinator

4 weeks ago


Alcester, Warwickshire, United Kingdom Helping Hands Full time
Job Title: Live In Care Coordinator

Location: Alcester

The Role:

We are seeking an experienced Care Coordinator to join our coordination team. As a Care Coordinator, you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers.

Main Responsibilities:
  • Manage customer and carer queries and action effectively and efficiently
  • Provide Managers with up to date information on carer availability, contact information and support with queries
  • Manage and maintain customer and carer files
  • Support in the recruitment of carers from the UK and internationally
  • Schedule placements for carers ensuring customers and carers are effectively matched
Requirements:

The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.

Benefits:
  • No requirement to deliver hands on care
  • 23 days annual leave plus 8 days Bank Holidays
  • Access to an Employee Assistance programme
  • A professional but fun and social team environment
  • Ongoing mentoring and training
  • Eligibility to apply for a Blue Light Card

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