End User Computing Team Lead

5 days ago


Swansea, City and County of Swansea, United Kingdom Government Recruitment Service Full time
About the Role

We are seeking an experienced IT Service Manager to lead our End User Computing team. As a key member of our IT Service Delivery team, you will be responsible for managing the day-to-day activities of the EUC team, ensuring service levels are maintained and continually improved.

Key Responsibilities
  • Manage EUC resource requirements to support the demand management pipeline
  • Provide effective EUC services, ensuring service levels are maintained and continually improved
  • Produce effective management reporting in support of EUC
  • Develop and maintain a training and development plan to improve team capability, succession planning, and talent management
  • Contribute to the End User Computing plan
Requirements
  • Strong leadership and management skills
  • Excellent stakeholder engagement and communication skills
  • Confident problem-solving skills
  • Technical knowledge of end-user hardware and software
  • Ability to manage and build capability
What We Offer
  • Opportunity to contribute to the development and support of new IT services
  • Access to significant amounts of training and development opportunities
  • Collaborative and dynamic team environment
  • Chance to work with a range of challenges and projects


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