Senior Operations Coordinator

6 days ago


Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role:

Hays Specialist Recruitment Limited is seeking a highly skilled Facilities Management Coordinator to join their team. As a key member of the team, you will be responsible for managing contracts, coordinating tasks, and leading a team of operators.

Main Responsibilities:

  • Manage contracts to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Coordinate tasks and lead a team of operators to ensure efficient contact centre operations
  • Provide training and development opportunities to support team growth and continuous improvement
  • Prepare and submit regular reports to monitor team performance and identify areas for improvement
  • Manage timesheets and ensure compliance with company policies

Requirements:

  • Experience in contract management, focusing on KPIs and SLAs
  • Proficiency in CAFM systems
  • Background in maintenance and construction

What We Offer:

  • 36 days paid annual leave
  • Company pension
  • Free life insurance
  • Free BUPA Health Assessments
  • Discounted Private Healthcare and Gym Memberships
  • Health and Wellbeing programme
  • Development Opportunities and Training


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