Senior Operations Coordinator
6 days ago
About the Role:
Hays Specialist Recruitment Limited is seeking a highly skilled Facilities Management Coordinator to join their team. As a key member of the team, you will be responsible for managing contracts, coordinating tasks, and leading a team of operators.
Main Responsibilities:
- Manage contracts to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Coordinate tasks and lead a team of operators to ensure efficient contact centre operations
- Provide training and development opportunities to support team growth and continuous improvement
- Prepare and submit regular reports to monitor team performance and identify areas for improvement
- Manage timesheets and ensure compliance with company policies
Requirements:
- Experience in contract management, focusing on KPIs and SLAs
- Proficiency in CAFM systems
- Background in maintenance and construction
What We Offer:
- 36 days paid annual leave
- Company pension
- Free life insurance
- Free BUPA Health Assessments
- Discounted Private Healthcare and Gym Memberships
- Health and Wellbeing programme
- Development Opportunities and Training
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