Payroll Team Leader
6 days ago
We are seeking a highly skilled Payroll Team Leader to join our team at MHR. As a key member of our payroll team, you will be responsible for providing a professional and responsive payroll service to our customers, ensuring accurate and timely payments.
Key Responsibilities- Supervise and lead the payroll team, providing guidance, training, and support.
- Delegate tasks effectively to ensure all payroll processes are completed accurately and on time.
- Ensure all BACS transmissions are completed in accordance with the payroll schedule and procedure.
- Support the Payroll Manager with activities and resource planning.
- Monitor the daily schedule to ensure all tasks are completed and updated accordingly.
- Support Analysts with complex queries and manual calculations.
- Act as an escalation point for customers.
- Manage behavioural and performance issues and escalate if necessary.
- Evaluate current payroll processes and identify areas for improvement and feed into the overall automation and efficiency program.
- Support with the implementation of new procedures, processes, and systems to increase efficiency and accuracy, ensuring the team is utilizing and adopting change.
- Participate in cross-functional projects and initiatives as needed.
- Communicate and work effectively across the department and MHR.
- Monitor team resourcing to ensure Service Levels are met.
- Respond to customers in a timely and effective manner.
- Monitor the quality of service and immediately implement actions to resolve any service issues.
- Keep up to date with software functionality.
- A respect for confidentiality.
- Regularly review team and individual performance.
- Identification of training needs and creation of personal development plans.
- Actively participate in the recruitment, selection, and retention process.
- Conduct and document check-ins and performance reviews.
- Takes appropriate HR action where performance does not meet acceptable standards.
- Actively manage absence levels and conducts RTW interviews.
- Adhere to the values and mission statement of Managed Services and reinforce the message with their reporting lines.
- Ensure issues are escalated in an appropriate and timely manner.
- Respond to customer communications as required.
- Monitor and ensure adequate progression on time-critical issues.
- Remain polite and professional to colleagues and clients.
We offer a range of personalized benefits to support you personally and professionally, including:
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs.
- 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave.
- Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays.
- Monthly employee recognition program and departmental awards.
- Referral bonus scheme of up to £2,000.
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs.
- On-site subsidised restaurants offering a variety of fresh meals daily.
- Opt-in benefits schemes such as private medical insurance and dental coverage.
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
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