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Customer Support Coordinator

2 months ago

Wigan, Wigan, United Kingdom Ainscough Crane Hire Full time
Customer Support Co-ordinator

Ainscough Crane Hire is seeking a skilled Customer Support Co-ordinator to join our team in Standish. As a key member of our Customer Support Centre, you will be the first point of contact for all enquiries, providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Manage inbound sales enquiries, maximising revenue through reactive and proactive sales.
  • Track and follow up on sales opportunities, upselling and cross-selling to convert quotes to orders.
  • Capture every lead and opportunity from inbound enquiries and outbound follow-up calls on our CRM system.
  • Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
  • Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and resolve technical enquiries in a timely and proactive manner.
Person Specification:
  • Strong sales and customer service experience within an operational environment.
  • Previous experience of using Telephony & CRM systems.
  • Previous experience within a contact centre environment.
  • Construction sector experience.
  • Understanding of the full end-to-end sales cycle.
Skills and Abilities:
  • Ability to identify and close sales opportunities using negotiating and influencing skills.
  • Willingness and ability to learn, understand and communicate technical detail and information around Crane Hire and Contract Lift.
  • Excellent communication skills.
  • I.T literate (email/CRM/telephony).
  • Ability to organise, plan and manage time.

Ainscough Crane Hire is the UK's leading crane company, with a dedicated team of experts passionate about delivering projects on time, to budget, and to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos underpins every aspect of our business, from contract lifts and crane hire to specialist projects for customers.