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Customer Operations Manager

2 months ago


Manchester, United Kingdom Escode, Part of NCC Group Full time
About the Role

We are seeking a highly skilled Customer Operations Manager to join our team at Escode, Part of NCC Group. As a key member of our Customer Operations Team, you will play a crucial role in ensuring the effective execution of customer-facing and sales processes.

Key Responsibilities
  • Progress new business, verifications, and additional service orders from customer commitment to handover to delivery.
  • Ownership of Customer Account Information, maintaining and updating customer details, and contacting customers as necessary.
  • Excellent time management skills, prioritizing tasks, and making informed decisions.
  • Good IT functional skills, including Excel and Microsoft.
  • Experience in customer service/sales support environments.
What We Offer

As a valued member of our team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please let us know at any stage.

All personal data is held in accordance with the NCC Group Privacy Policy. We look forward to hearing from you.