Group Reservations Coordinator
3 weeks ago
Join YHA's dynamic Group Reservations Team as a Group Reservations Advisor, providing exceptional customer service to our Groups customers. As a key member of our team, you will be responsible for handling a wide range of calls, from initial enquiries and quotations to confirmation of bookings and payment.
Key Responsibilities:
- Provide exceptional customer service to Groups customers via phone, email, and web chat.
- Match customer requirements with suitable products to meet their needs and place bookings.
- Maintain long-term relationships with our Groups customers to ensure sales targets are achieved.
- Work independently and as part of a team to achieve revenue targets and provide an exceptional service.
Requirements:
- Good numeracy and literacy skills, with a focus on written communication.
- Excellent IT skills, including Microsoft Outlook, Excel, Word, and Teams.
- Able to build rapport with customers and colleagues through different communication styles.
What We Offer:
- A competitive salary of £22,700 per annum.
- Access to YHA's staff discount and cash back portal.
- Free YHA Membership each year.
- 10 nights free hostel stays per year for you and up to 3 friends or family.
How to Apply:
Submit your CV and complete the application form. If you need assistance, please visit the contact page on the YHA Jobs website.
About YHA:
YHA is a charity that provides access to the outdoors for all. We're committed to building diverse teams and welcome applications from everyone.
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