Group Reservations Coordinator

3 weeks ago


Matlock, Derbyshire, United Kingdom YHA Full time
Job Title: Group Reservations Advisor

Join YHA's dynamic Group Reservations Team as a Group Reservations Advisor, providing exceptional customer service to our Groups customers. As a key member of our team, you will be responsible for handling a wide range of calls, from initial enquiries and quotations to confirmation of bookings and payment.

Key Responsibilities:

  • Provide exceptional customer service to Groups customers via phone, email, and web chat.
  • Match customer requirements with suitable products to meet their needs and place bookings.
  • Maintain long-term relationships with our Groups customers to ensure sales targets are achieved.
  • Work independently and as part of a team to achieve revenue targets and provide an exceptional service.

Requirements:

  • Good numeracy and literacy skills, with a focus on written communication.
  • Excellent IT skills, including Microsoft Outlook, Excel, Word, and Teams.
  • Able to build rapport with customers and colleagues through different communication styles.

What We Offer:

  • A competitive salary of £22,700 per annum.
  • Access to YHA's staff discount and cash back portal.
  • Free YHA Membership each year.
  • 10 nights free hostel stays per year for you and up to 3 friends or family.

How to Apply:

Submit your CV and complete the application form. If you need assistance, please visit the contact page on the YHA Jobs website.

About YHA:

YHA is a charity that provides access to the outdoors for all. We're committed to building diverse teams and welcome applications from everyone.



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