Group Reservations Coordinator

4 weeks ago


Matlock, Derbyshire, United Kingdom YHA Full time
Job Title: Group Reservations Advisor

Join YHA's dynamic Group Reservations Team as a Group Reservations Advisor, providing exceptional customer service to our Groups customers. As a key member of our team, you will be responsible for taking a wide range of calls, from initial enquiry and quotation to confirmation of booking and payment.

About the Role:

As a Group Reservations Advisor, you will be the first point of contact for our Groups customers, providing a high level of service and support to ensure their needs are met. You will work independently as well as part of a team, taking calls, responding to emails, and using our reservations system to manage bookings.

Key Responsibilities:
  • Provide exceptional customer service to our Groups customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Take a wide range of calls, from initial enquiry and quotation to confirmation of booking and payment, ensuring that all customer needs are met.
  • Use our reservations system to manage bookings, ensuring that all details are accurate and up-to-date.
  • Work collaboratively with the Group Reservations Team to achieve sales targets and provide a high level of service to our customers.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Good numeracy and literacy skills, with the ability to process information accurately.
  • Excellent IT skills, with experience of Microsoft Outlook, Excel, Word, and Teams.
  • Able to work well under pressure, managing multiple tasks and deadlines in a fast-paced environment.
What We Offer:

As a Group Reservations Advisor with YHA, you will receive a competitive salary, access to our staff discount and cash back portal, and the opportunity to work in a dynamic and supportive team environment. You will also have the chance to develop your skills and knowledge, with ongoing training and development opportunities.

YHA is a charity that provides access to the outdoors for all, and we are committed to building diverse teams. We welcome applications from everyone and are an equal opportunities employer.



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