Senior Solutions Consultant

1 week ago

London, Greater London, United Kingdom Ingenio Global Full time
Senior Solutions Consultant

At Ingenio Global, we're seeking an experienced Senior Solutions Consultant to drive international growth and lead our team in designing cutting-edge solutions for the Customer Experience (CX) and Contact Center Software as a Service (SaaS) space.

Key Responsibilities:
  • Solution Design & Architecture:
    • Develop and implement CX and Contact Center SaaS solutions that align with client requirements and business objectives.
    • Collaborate with clients to understand their needs, challenges, and goals, translating these into customized, scalable, and effective solutions.
    • Stay up-to-date on industry trends, emerging technologies, and best practices in CX and Contact Center SaaS to ensure our solutions are at the forefront of innovation.
  • Client Engagement:
    • Provide expert guidance to clients on how to optimize their CX and Contact Center operations through our SaaS offerings.
    • Conduct workshops, presentations, and demonstrations to articulate the value and capabilities of proposed solutions.
    • Work closely with sales teams to support pre-sales activities, including responding to RFPs, creating proposals, and delivering client presentations.

We're looking for a seasoned professional who can leverage their experience to create tailored, innovative solutions for prospects and clients, ensuring they achieve their strategic goals. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

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