Print Room Operations Coordinator
4 weeks ago
At Ricoh, we are committed to fostering diverse teams and encourage applications from all backgrounds.
Position:
Print Room Operations Coordinator
Location:
St Neots
Compensation:
Competitive salary, performance bonuses, and comprehensive benefits package
Work Schedule: 37.5 hours per week with flexible hours
About Ricoh:
Ricoh is a leading global technology firm specializing in innovative graphic solutions that enhance communication. Our extensive portfolio includes cutting-edge digital services, from Cloud and IT infrastructure to process automation tools, designed to adapt to the evolving workplace.
Our mission is to empower individuals to find fulfillment in their work, making it smarter and more creative. We strive to enable organizations to enhance productivity, sustainability, and profitability through technology.
Key Responsibilities:
We are excited to announce an opportunity for a Print Room Operations Coordinator to join our dynamic team.
The successful candidate will be responsible for managing incoming requests in a high-volume print environment, ensuring timely order fulfillment. While prior experience in a similar capacity is advantageous, it is not a prerequisite:
- Provide a high-quality Print Room service to clients, ensuring adherence to agreed service level agreements (SLAs) and customer satisfaction.
- Quickly and effectively address operational challenges to maintain optimal service delivery.
- Establish strong relationships with users, managing their expectations and resolving straightforward operational issues to deliver exceptional customer service.
- Execute the specific job profile tailored to site requirements, aligning with business needs and client expectations.
- Ensure all tasks are performed to the highest standards, maintaining customer confidentiality and meeting deadlines, SLAs, and key performance indicators (KPIs).
- Comply with all Ricoh UK policies and procedures, including adherence to Environmental, Health, and Safety (EHS) guidelines.
- Ensure site compliance with Ricoh's Service Excellence methodology.
The ideal candidate will possess:
- Desirable experience in a print room environment, though not mandatory.
- Proficiency in IT.
- Ability to work autonomously.
- Strong organizational skills with meticulous attention to detail.
- Excellent verbal and written communication abilities.
- Outstanding customer service skills.
- Demonstrated commitment and adaptability.
- Ability to manage multiple tasks and prioritize effectively.
- Strong time management skills and the capacity to perform well under pressure.
Ricoh is an equal opportunity employer. We are dedicated to creating an inclusive environment for all employees. We welcome discussions regarding adjustments to the recruitment process as needed.
No applicant or employee will face discrimination based on any protected characteristic, including sex, sexual orientation, age, disability, gender reassignment, trade union membership, marital status, pregnancy and maternity, race, or religion.
We believe that diverse perspectives and experiences drive innovation, leading to better decision-making and a deeper understanding of our customers' needs.
To support this, we have established employee-led affinity groups focused on LGBTQ+, gender, and ethnicity, allowing members to explore shared identities and experiences.
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