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Print Room Operations Specialist

3 months ago

Saint Neots, Cambridgeshire, United Kingdom Ricoh Full time

Role Overview

We are pleased to announce a new opportunity at Ricoh for a Print Room Operations Specialist. The ideal candidate will be responsible for managing incoming requests within a dynamic print environment, ensuring timely fulfillment of orders. While prior experience in a similar capacity is advantageous, it is not a prerequisite:

  • Provide a high-quality Print Room service to clients, ensuring adherence to agreed service level agreements (SLAs) and maintaining customer satisfaction.
  • Quickly and effectively address operational challenges to guarantee the most efficient service delivery.
  • Cultivate strong relationships with users, managing their expectations and resolving immediate operational issues to uphold superior customer service standards.
  • Execute the specific job profile tailored to site requirements, aligning with business objectives and client expectations.
  • Ensure all tasks are performed to the highest standards, maintaining customer confidentiality, meeting deadlines, and complying with SLAs and key performance indicators (KPIs).
  • Adhere to all Ricoh UK policies and procedures, including compliance with Environmental, Health and Safety (EHS) guidelines.
  • Ensure site compliance with Ricoh's Service Excellence methodology.

Preferred Qualifications

  • Previous experience in a print room setting is preferred but not mandatory.
  • Proficient in IT applications.
  • Ability to work autonomously.
  • Strong organizational skills with meticulous attention to detail.
  • Excellent verbal and written communication abilities.
  • Outstanding customer service aptitude.
  • Demonstrated commitment and adaptability.
  • Capable of managing multiple tasks and projects simultaneously.
  • Effective time management skills, with the ability to perform well under pressure.

What We Offer

At Ricoh, we value individuals who bring their unique perspectives, strengths, and ideas. We are committed to matching your energy with opportunities that shape the future.

In return for your dedication, we provide:

  • A competitive compensation package with a solid base salary, performance bonuses, and comprehensive company benefits.
  • Generous holiday entitlement, including special leave for volunteering and an additional holiday purchase scheme.
  • Flexible retirement plans to support your overall well-being, including an Employee Assistance Programme, financial protection, life insurance, and will writing services.
  • Access to medical protection, gym memberships, travel and retail discounts, and more.
  • Opportunities to join a global organization.