Print Room Operations Specialist

2 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Ricoh Full time

Job Summary

We are seeking a highly organized and detail-oriented Print Room Operations Specialist to manage incoming requests and deliver an efficient print room service to our customers.

Key Responsibilities

  • Manage incoming requests and prioritize tasks to meet agreed service level agreements (SLAs) and customer satisfaction
  • Work independently to fulfill orders in a timely manner, utilizing strong organizational and time management skills
  • Build relationships with users and manage their perception and expectations, resolving operational problems quickly and efficiently
  • Deliver high-quality work that meets customer confidentiality, deadlines, SLAs, and KPIs
  • Follow and adhere to all Ricoh UK policies and procedures, including EHS procedures and guidelines
  • Ensure the site is compliant with the Ricoh Service Excellence methodology

Requirements

  • Experience working in a print room role is desirable but not essential
  • IT literacy and ability to work independently
  • Good organizational skills with attention to detail and excellent communication skills
  • Excellent customer service skills and ability to demonstrate commitment and flexibility
  • Multi-tasking skills and ability to work on multiple items simultaneously

What We Offer

  • A competitive package with solid basic, strong bonus, and company benefits
  • Opportunity to join a global company and work in line with role requirements
  • Excellent package with solid basic, strong bonus, and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement plan to support your physical, emotional, and financial health including Employee Assistance Programme, financial protection, life cover, and will writing, medical protection, gym, travel, and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme

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