Site Services Specialist
2 months ago
Job Summary
We are seeking a highly skilled Site Services Specialist to manage incoming requests in a busy print room at Ricoh. The successful candidate will be responsible for delivering an efficient print room service to customers, meeting agreed service level agreements (SLAs) and customer satisfaction.
Key Responsibilities
- Manage incoming requests and fulfill orders in a timely manner
- Solve operational problems quickly and efficiently to ensure the most efficient service is provided
- Build relationships with users and manage their perception and expectations
- Deliver high-quality work to meet customer confidentiality, deadlines, SLAs, and KPIs
- Follow and adhere to Ricoh UK policies and procedures, including EHS procedures and guidelines
- Ensure the site is compliant with Ricoh Service Excellence methodology
Requirements
- Experience working in a print room role is desirable but not essential
- IT literacy
- Ability to work independently
- Good organizational skills with attention to detail
- Excellent communication and customer service skills
- Ability to demonstrate commitment and flexibility
- Multi-tasking skills and ability to work on multiple items simultaneously
- Good time management skills with ability to work well under pressure
What We Offer
- A competitive package with solid basic, strong bonus, and company benefits
- Opportunity to join a global company
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