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Site Services Specialist
2 months ago
Job Summary
We are seeking a highly skilled and organized Site Services Specialist to join our team at Ricoh. The successful candidate will be responsible for managing incoming requests in a busy print room, working independently to fulfill orders in a timely manner, and ensuring the highest quality of service is delivered to our customers.
Key Responsibilities
- Deliver an efficient Print Room service to customers, meeting agreed Service Level Agreements (SLAs) and customer satisfaction targets.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Deliver the attached job profile, specific to site requirements, to meet business needs and client expectations.
- Ensure all work carried out is to the highest quality, meeting customer confidentiality, customer deadlines, SLAs, and Key Performance Indicators (KPIs).
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh Environmental, Health, and Safety (EHS) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
Requirements
- Experience working in a print room role is desirable but not essential.
- IT literacy is required.
- Ability to work independently and as part of a team.
- Good organizational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Excellent customer service skills.
- Ability to demonstrate commitment and flexibility.
- Multi-tasking skills and ability to work on a variety of items simultaneously.
- Good time management skills with the ability to work well under pressure.
What We Offer
- A competitive package with solid basic, strong bonus, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more.
- Opportunity to join a global company with a strong commitment to employee development and well-being.
