Complaints Manager
4 days ago
We are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve the quality of our services.
Key Responsibilities- Investigate and resolve complaints and grievances in a fair and timely manner, in accordance with our policies and procedures.
- Develop and implement strategies to improve the quality of our services and reduce the number of complaints.
- Work closely with our teams to identify and address systemic issues that may be contributing to complaints.
- Provide training and support to our staff on complaint handling and resolution.
- Contribute to the development of our quality improvement plans and ensure that they are implemented effectively.
- Monitor and report on the effectiveness of our complaint handling processes and make recommendations for improvement.
- Education to degree level or equivalent experience.
- Current knowledge of the care sector, the needs of the people we support, and relevant legislation and regulations.
- Extensive experience in investigating complaints and grievances.
- Experience of reporting to senior stakeholders and developing reports.
- Ability to evidence a proven track record in complaint management or ER processes, including a clear understanding of relevant legislation, professional standards, and knowledge of approaches and systems in a health and social care setting.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional who is passionate about delivering high-quality services, we would love to hear from you.
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Complaints Manager
4 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob DescriptionCommunity Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.Key ResponsibilitiesInvestigate and...
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Complaints Manager
4 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob DescriptionCommunity Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.Key ResponsibilitiesInvestigate and...
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Complaints Manager
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob Description**Job Title:** Complaints Manager**Job Summary:** We are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. The successful candidate will be responsible for investigating and resolving complaints, grievances, and speak outs in a fair and timely manner.Key Responsibilities:Investigate and resolve...
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Complaints Manager
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob DescriptionCommunity Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.Key ResponsibilitiesInvestigate and...
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Complaints Manager
4 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
4 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
4 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complex complaints, grievances, and speak outs in accordance...
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Complaints Manager
4 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complex complaints, grievances, and speak outs in accordance...
-
Complaints Manager
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Resolution Specialist
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Resolution Specialist to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve our services.Key...
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Complaints Resolution Specialist
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Resolution Specialist to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve our services.Key...
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Complaints Resolution Specialist
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
2 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Manager
2 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Resolution Specialist
15 hours ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Resolution Specialist to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve our services.Key...
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Complaints Resolution Specialist
13 hours ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Resolution Specialist to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve our services.Key...
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Complaints and Grievances Investigator
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Manager
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Resolution Specialist
1 week ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob Description**About the Role**Community Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints and grievances, and that we learn from our experiences to improve the quality of our services.**Key...
