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Complaints Resolution Specialist

2 months ago

Widnes, Halton, United Kingdom Community Integrated Care Full time
About the Role

We are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.

Key Responsibilities
  • Investigate and resolve complaints and grievances in a fair and timely manner, in accordance with our policies and procedures.
  • Develop and implement strategies to prevent complaints and improve our services.
  • Collaborate with our teams to identify and address systemic issues and areas for improvement.
  • Provide training and support to our staff on complaint handling and resolution.
  • Contribute to the development of our quality improvement plans and strategies.
Requirements
  • Education to degree level or equivalent experience.
  • Current knowledge of the care sector, including CQC and CI Regulations.
  • Extensive experience in investigating complaints and grievances.
  • Experience in reporting to senior stakeholders.
  • Ability to develop and implement effective strategies to prevent complaints and improve services.
  • Strong communication and interpersonal skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional who is passionate about delivering high-quality services, we encourage you to apply for this exciting opportunity.