Complaints Manager
6 days ago
Community Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.
Key Responsibilities- Investigate and resolve complaints and grievances in a fair and timely manner, ensuring that concerns are addressed and corrective actions are taken.
- Conduct thorough investigations, gathering evidence and interviewing stakeholders as needed, to identify root causes and implement solutions.
- Develop and implement strategies to prevent complaints and improve quality across our services, promoting a culture of continuous improvement.
- Collaborate with cross-functional teams to analyze trends and themes from complaints, identifying areas for improvement and implementing changes.
- Provide training and support to staff on complaint management and quality improvement processes, ensuring that they have the necessary skills and knowledge to deliver excellent care.
- Stay up-to-date with relevant legislation, professional standards, and best practices in complaint management and quality improvement, applying this knowledge to inform our practices and policies.
- Education to degree level or equivalent work experience.
- Current knowledge of the care sector, the needs of the people we support, and relevant regulations.
- Extensive experience investigating complaints and grievances, with a proven track record of resolving complex issues.
- Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve the quality of our services.Key...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve the quality of our services.Key...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob DescriptionCommunity Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.Key ResponsibilitiesInvestigate and...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob DescriptionCommunity Integrated Care is embarking on a transformative journey of growth and excellence, and we are seeking an experienced Complaints Manager to join our Quality Team. This is a full-time, permanent position that offers flexibility in work arrangements, allowing you to balance your work and personal life.Key ResponsibilitiesInvestigate and...
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Complaints Manager
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob Description**Job Title:** Complaints Manager**Job Summary:** We are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. The successful candidate will be responsible for investigating and resolving complaints, grievances, and speak outs in a fair and timely manner.Key Responsibilities:Investigate and resolve...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complex complaints, grievances, and speak outs in accordance...
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Complaints Manager
3 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complex complaints, grievances, and speak outs in accordance...
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Complaints Manager
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Resolution Specialist
5 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Resolution Specialist to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve our services.Key...
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Complaints Resolution Specialist
5 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Resolution Specialist to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we learn from our experiences to improve our services.Key...
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Complaints Resolution Specialist
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
22 hours ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Manager
1 day ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints and Grievances Investigator
6 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleWe are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key...
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Complaints Manager
5 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Manager
5 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints, grievances, and speak outs.Key ResponsibilitiesInvestigate and resolve complaints, grievances, and speak outs in a fair and timely...
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Complaints Resolution Specialist
7 days ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeJob Description**About the Role**Community Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints and grievances, and that we learn from our experiences to improve the quality of our services.**Key...
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Complaints Resolution Specialist
2 weeks ago
Widnes, Halton, United Kingdom Community Integrated Care Full timeAbout the RoleCommunity Integrated Care is seeking an experienced Complaints Manager to join our Quality Team. As a key member of our team, you will play a vital role in ensuring the charity responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.Key ResponsibilitiesInvestigate and...
