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Complaints and Grievances Investigator
2 months ago
We are seeking an experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.
Key Responsibilities- Investigate and resolve complaints and grievances in a fair and timely manner, in line with our organization's policies and procedures.
- Develop and implement strategies to prevent complaints and improve our services.
- Collaborate with our teams to identify and address systemic issues and areas for improvement.
- Provide training and support to our staff on complaint handling and resolution.
- Contribute to the development of our quality improvement plans and strategies.
- Education to degree level or equivalent experience.
- Current knowledge of the care sector, the needs of our customers, and relevant legislation.
- Extensive experience in investigating complaints and grievances.
- Experience in reporting to senior stakeholders.
- Ability to develop and implement effective strategies to improve our services.
- Strong communication and interpersonal skills.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional who is passionate about delivering high-quality services, we encourage you to apply for this exciting opportunity.
