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Customer Service Representative

2 months ago

Manchester, United Kingdom iQ Student Accommodation Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our site-based customer service team, you will be responsible for providing exceptional service to our students, ensuring they feel at home in our accommodation.

Key Responsibilities:

  • Provide exceptional customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Assist students with various tasks, such as tracking down lost parcels, logging maintenance requests, and resolving health and safety issues.
  • Organize social events and activities to enhance the student experience.
  • Handle complaints and rent arrears with patience and understanding.
  • Work collaboratively with the site team to ensure a smooth and efficient operation.

What We're Looking For:

  • A positive and team-oriented individual with excellent communication skills.
  • Experience in customer-facing roles, preferably in a similar industry.
  • Ability to work independently and as part of a team.
  • Initiative and a proactive approach to problem-solving.
  • Flexibility and adaptability in a fast-paced environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A fun and supportive work environment.
  • Access to training and development programs.
  • A range of employee benefits, including 25 days annual leave, pension scheme, and gym discounts.