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Customer Service Administrator

2 months ago

Barnsley, Barnsley, United Kingdom Elevation Recruitment Group Full time
Customer Service Administrator

Elevation Recruitment Group's Business Support division is seeking a skilled Customer Service Administrator to join their team. This permanent role is based in Barnsley and offers a unique opportunity to work with a manufacturing company.

Key Responsibilities:
  • Respond to and manage customer contact regarding complaints, queries, and products
  • Actively manage any issues and escalate immediately where necessary, managing customer expectations through clear explanations, next steps, and potential outcomes
  • Demonstrate effective relationship building with sub-contractors and site teams and throughout the company
Requirements:
  • Evidence of providing an exceptional customer service
  • An excellent and professional telephone manner, along with good written communication skills

This is an exciting opportunity for a customer-focused individual to join a dynamic team and contribute to the success of the company.