Disability Services Administrative Officer

4 days ago

Barnsley, Barnsley, United Kingdom Department for Work and Pensions Full time

Job Summary:

Job Title: Disability Services Administrative Officer

The successful candidate will be responsible for providing administrative support to the Disability Services team, ensuring that all tasks are completed accurately and efficiently. The role requires excellent communication and organisational skills, as well as the ability to work in a fast-paced environment.



Main Responsibilities:


  • To provide administrative support to the Disability Services team, including responding to customer inquiries and providing information on the services offered by the team.
  • To maintain accurate and up-to-date records, including customer information and service delivery records.
  • To assist with the processing of customer applications and claims, including gathering and verifying information, and making decisions on eligibility for services.
  • To work collaboratively with other teams and stakeholders to achieve common goals and objectives.
  • To contribute to the development and implementation of policies and procedures, ensuring that they are aligned with the Department's strategic objectives.
  • To provide high-quality customer service, responding to customer inquiries and resolving issues in a timely and professional manner.


Requirements:


  • A high level of administrative skills, including experience in customer service, record-keeping, and data entry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Knowledge of disability services and policies, with the ability to apply this knowledge in a practical context.
  • Ability to work collaboratively with other teams and stakeholders, with a high level of inter-personal skills.


Working Arrangements:


  • This is a full-time position, working 37 hours per week.
  • The successful candidate will be required to work in an office environment, with regular travel to other locations as required.
  • The role requires a high level of flexibility, with the ability to work outside regular hours as required.


How to Apply:

If you are a motivated and experienced administrative professional, with a passion for disability services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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