Customer Service Representative
4 weeks ago
At Perrigo, we strive to deliver exceptional customer experiences through our mission to make lives better through trusted health and wellness solutions. As a Customer Service Administrator, you will play a vital role in ensuring the smooth processing of sales orders for UK, EU, and International Markets. Your responsibilities will include resolving customer queries and claims to support the end-to-end orders to cash process.
Key Responsibilities- Provide customer support and administer customer service processes, liaising with the company on behalf of the customer.
- Receive and process customer orders via EDI, email, or portal, responding to inquiries and/or complaints.
- Offer accurate delivery dates and collaborate with the Planning team to align SAP delivery dates with availability.
- Research and resolve customer issues, redirecting issues to appropriate resources or escalating urgent matters.
- Act as a point person for coordinating customer service plans.
- 1–3 years of customer service experience, preferably in a highly regulated business.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft applications, with a focus on pivots and lookups.
- Experience with SAP or similar ERP systems.
- GCSE or equivalent at grade C in Maths and English.
- Ability to manage workload according to customer demand trends.
We offer a competitive compensation package, benefits tailored to support you and your family, and career development opportunities to ensure you feel valued and supported.
Perrigo is proud to be included in the Forbes list of 'America's Best Employers by State 2024'. We promote a hybrid working approach, allowing you to work two days a week from home in many roles.
We are an equal opportunity employer, committed to enhancing the wellbeing of our colleagues and consumers alike. Our inclusive, collaborative culture fosters a sense of belonging for each person.
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