Customer Service Representative

4 weeks ago


Barnsley, Barnsley, United Kingdom Tesco Full time

About the Role

We are seeking a motivated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and maintaining a clean and safe store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales and service targets, promoting products and services to customers.
  • Maintain a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents.
  • Participate in seasonal, community, and charity events, contributing to a positive and inclusive store atmosphere.
  • Be knowledgeable about store performance, understanding your role in driving sales and service, reducing waste and shrink, and delivering profit.

What We Offer

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • Be at work on time, well presented, and ready to be a brand ambassador.


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