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IT Infrastructure Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Digital Waffle Full time
About the Role

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Digital Waffle. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our complex IT infrastructure.

Key Responsibilities
  • Technical Support: Provide advanced technical support for escalated incidents and service requests, ensuring minimal downtime and optimal system performance.
  • Infrastructure Management: Troubleshoot complex infrastructure issues, collaborate with other IT teams to resolve cross-functional technical challenges, and administer and optimize our SQL estate, SharePoint environment, and Azure Cloud Services.
  • Cloud Services: Manage and optimize our presence on Azure, ensuring efficient utilization of cloud resources, and implement and support Azure infrastructure components, adhering to best practices for scalability, security, and availability.
  • Identity and Access Management: Design, implement, and maintain Single Sign-On solutions for seamless user authentication, and manage identity and access management processes, ensuring compliance with security policies.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: Proven experience in 3rd line support and managing complex IT infrastructures, with expertise in SQL Server administration and optimization, SharePoint configuration and administration, and Azure Cloud Services.
  • Certifications: Relevant certifications (e.g., MCSE, MCSA, Azure certifications) will be advantageous.
Skills and Attributes
  • Problem-Solving: Strong problem-solving and troubleshooting skills, with the ability to work well under pressure and meet deadlines.
  • Communication: Excellent communication and collaboration abilities, with a proactive mindset and a commitment to continuous learning.