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ICT Service Manager
2 months ago
**Job Summary**
We are seeking an experienced ICT Service Manager to join our IT team at Handicare Stairlifts UK. As a key member of our organization, you will play a crucial role in ensuring the optimal performance and reliability of our ICT services.
**Key Responsibilities:**
- Oversee internal ICT operations to ensure alignment with business objectives and support seamless operations.
- Lead ICT initiatives to enhance service delivery, enforce compliance with industry standards, and foster collaboration across departments.
- Develop and implement ICT service management strategies to enhance service quality and efficiency.
- Manage the ICT service management budget to ensure cost-efficient allocation of resources.
- Lead ICT projects from planning phase through to execution, ensuring projects are on time and meet specified objectives.
**Requirements:**
- Deep understanding of ICT technology, including Hyper-V & VMWare Virtualisation technologies and cloud environments.
- Proven experience in ICT service management, with a strong grasp of the ITIL framework. ITIL certification is highly desirable.
- Experience in developing and enforcing ICT policies to maintain compliance with regulatory requirements and company standards.
- Excellent project management skills and capable of leading through planning to execution; certifications such as PMP or Prince2 would be an advantage.
- Strong communication skills and ability to effectively manage internal customer relationships.
**What We Offer:**
- Annual bonus scheme.
- ~33 days holiday (including bank holidays).
- Company contributory pension and 3x Life Assurance cover.
- Flexible benefits platform with access to health care, gym membership and many high street discounts.
- Employee Assistance Programme available to colleagues and their families, to support wellbeing.
- Fully funded training and development.
- Generous product discounts.
**Equal Opportunities:**
We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.