ICT Service Delivery Manager

4 weeks ago


Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000
Job Title: ICT Service Delivery Manager

We are seeking an experienced ICT Service Delivery Manager to join our team at Handicare Stairlifts UK. As a key member of our IT department, you will play a vital role in ensuring the optimal performance and reliability of our organisation's ICT services.

Key Responsibilities:

* Lead the internal ICT support team to ensure high-quality service delivery
* Develop and implement ICT service management strategies to enhance service quality and efficiency
* Oversee the management of ICT service support systems, including incident, problem, change management, and request fulfilment processes
* Develop and enforce robust ICT policies to ensure compliance with company standards, best practice, and regulatory requirements
* Collaborate with different departments to align ICT services and business goals

Requirements:

* Deep understanding of ICT technology, including Hyper-V & VMWare Virtualisation technologies and cloud environments
* Proven experience in ICT service management, with a strong grasp of the ITIL framework
* ITIL certification is highly desirable
* Excellent project management skills and capable of leading through planning to execution
* Strong communication skills and ability to effectively manage internal customer relationships

What We Offer:

* Annual bonus scheme
* ~33 days holiday (including bank holidays)
* Company contributory pension and 3x Life Assurance cover
* Flexible benefits platform with access to health care, gym membership, and many high street discounts
* Employee Assistance Programme available to colleagues and their families, to support wellbeing
* Fully funded training and development
* Generous product discounts

Equal Opportunities Employer:

We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.
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