ICT Service Manager

2 weeks ago

Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time
Job Title: ICT Service Manager

We are seeking an experienced ICT Service Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services.

Key Responsibilities:
  • Service Delivery and Team Leadership: Lead the internal ICT support team to ensure high-quality service delivery.
  • Strategic Management: Develop and implement ICT service management strategies to enhance service quality and efficiency.
  • Systems Management: Oversee the management of ICT service support systems, including incident, problem, change management, and request fulfilment processes.
  • Policy Development and Enforcement: Develop and enforce robust ICT policies to ensure compliance with company standards, best practice, and regulatory requirements.
  • Vendor Management: Negotiate and manage vendor contracts to ensure favourable terms and effective service delivery.
  • Collaborative Technology Alignment: Work collaboratively with different departments to align ICT services and business goals.
  • Performance Reporting and Improvement: Regularly report on ICT service performance and lead continuous improvement initiatives.
  • Budget Management: Manage the ICT service management budget to ensure cost-efficient allocation of resources.
  • Project Leadership: Lead ICT projects from planning phase through to execution, ensuring projects are on time and meet specified objectives.
Requirements:
  • Deep understanding of ICT technology, including Hyper-V & VMWare Virtualisation technologies and cloud environments.
  • Proven experience in ICT service management, with a strong grasp of the ITIL framework. ITIL certification is highly desirable.
  • Experience in developing and enforcing ICT policies to maintain compliance with regulatory requirements and company standards.
  • Excellent project management skills and capable of leading through planning to execution; certifications such as PMP or Prince2 would be an advantage.
  • Exceptional problem-solving abilities to address and resolve technical issues swiftly and efficiently.
  • Strong communication skills and ability to effectively manage internal customer relationships.
What We Offer:
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • An annual bonus scheme.
  • Flexibility to work from home one day a week.
  • 33 days holiday, including bank holidays.
  • Company contributory pension and 3x Life Assurance cover.
  • A flexible benefits platform with access to healthcare, gym membership, and many high-street discounts.
  • An Employee Assistance Programme available to colleagues and their families, to support wellbeing.
  • Fully funded training and development.
  • Generous product discounts.

We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.

Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.

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