ICT Service Manager

3 weeks ago

Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000
ICT Service Manager Job Description

We are seeking an experienced ICT Service Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services.

Key Responsibilities:
  • Lead ICT initiatives to enhance service delivery and enforce compliance with industry standards.
  • Develop and implement ICT service management strategies to improve service quality and efficiency.
  • Oversee the management of ICT service support systems, including incident, problem, change management, and request fulfilment processes.
  • Develop and enforce robust ICT policies to ensure compliance with company standards, best practice, and regulatory requirements.
  • Collaborate with different departments to align ICT services and business goals.
  • Regularly report on ICT service performance and lead continuous improvement initiatives.
  • Manage the ICT service management budget to ensure cost-efficient allocation of resources.
  • Lead ICT projects from planning phase through to execution, ensuring projects are on time and meet specified objectives.
Requirements:
  • Deep understanding of ICT technology, including Hyper-V & VMWare Virtualisation technologies and cloud environments.
  • Proven experience in ICT service management, with a strong grasp of the ITIL framework. ITIL certification is highly desirable.
  • Experience in developing and enforcing ICT policies to maintain compliance with regulatory requirements and company standards.
  • Excellent project management skills and capable of leading through planning to execution; certifications such as PMP or Prince2 would be an advantage.
  • Strong communication skills and ability to effectively manage internal customer relationships.
What We Offer:
  • Annual bonus scheme.
  • ~33 days holiday (including bank holidays).
  • Company contributory pension and 3x Life Assurance cover.
  • Flexible benefits platform with access to health care, gym membership, and many high street discounts.
  • Employee Assistance Programme available to colleagues and their families, to support wellbeing.
  • Fully funded training and development.
  • Generous product discounts.

We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.

  • ICT Service Manager

    2 weeks ago

    Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time

    Job Title: ICT Service ManagerWe are seeking an experienced ICT Service Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services.Key Responsibilities:Service Delivery and Team Leadership: Lead the internal ICT support team...

  • ICT Service Delivery Manager

    2 weeks ago

    Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000

    Job Title: ICT Service Delivery ManagerWe are seeking an experienced ICT Service Delivery Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will be responsible for ensuring the optimal performance and reliability of our organisation's ICT services.The ICT Service Delivery Manager will play a crucial role in overseeing internal...

  • ICT Service Delivery Manager

    1 month ago

    Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000

    Job Title: ICT Service Delivery ManagerWe are seeking an experienced ICT Service Delivery Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services.The ICT Service Delivery Manager will be responsible for overseeing internal...

  • ICT Service Delivery Manager

    1 month ago

    Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000

    Job Title: ICT Service Delivery ManagerWe are seeking an experienced ICT Service Delivery Manager to join our IT team at Handicare Stairlifts UK. The successful candidate will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services.The ICT Service Delivery Manager will be responsible for overseeing internal...

  • ICT Service Delivery Manager

    2 weeks ago

    Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000

    Job Title: ICT Service Delivery ManagerJob Summary:We are seeking an experienced ICT Service Delivery Manager to join our team at Handicare Stairlifts UK. The successful candidate will be responsible for ensuring the optimal performance and reliability of our organisation's ICT services.Key Responsibilities:* Lead the internal ICT support team to ensure...

  • ICT Service Delivery Manager

    1 week ago

    Kingswinford, Dudley, United Kingdom Handicare Stairlifts UK Full time £45,000 - £55,000

    Job Title: ICT Service Delivery ManagerWe are seeking an experienced ICT Service Delivery Manager to join our team at Handicare Stairlifts UK. As a key member of our IT department, you will play a vital role in ensuring the optimal performance and reliability of our organisation's ICT services.Key Responsibilities:* Lead the internal ICT support team to...

  • KS4 ICT Educator

    1 week ago

    Kingswinford, Dudley, United Kingdom First for Education Full time

    Job Title: KS4 ICT TeacherAbout the Role:We are seeking a dedicated and passionate KS4 ICT Teacher to join our team at First for Education. As an interim cover for a term, this is a fantastic opportunity to make a real difference in the lives of our students.Key Responsibilities:* Deliver high-quality teaching and learning to students studying KS4 ICT*...

  • Customer Service Agent

    5 days ago

    Kingswinford, Dudley, United Kingdom Adecco UK Limited Full time

    Customer Service AdvisorJob Title: Customer Service AdvisorThe role of Customer Service Advisor is a key part of our client's dynamic team, providing outstanding support to customers. The ideal candidate will be a customer service superstar with a positive attitude and a passion for delivering exceptional customer service.Responsibilities:Handle incoming...

  • Customer Service Representative

    4 weeks ago

    Kingswinford, Dudley, United Kingdom Adecco Full time

    Customer Service AdvisorAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Customer Service Advisor to join our dynamic team at Adecco.Key Responsibilities:Provide top-notch customer service via phone, email, and web chat, ensuring a positive...

  • Customer Service Representative

    4 weeks ago

    Kingswinford, Dudley, United Kingdom Adecco Full time

    Customer Service AdvisorAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Customer Service Advisor to join our dynamic team at Adecco.Key Responsibilities:Provide top-notch customer service via phone, email, and web chat, ensuring a positive...

  • Customer Service Representative

    2 weeks ago

    Kingswinford, Dudley, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorLocation: KingswinfordContract Type: Temp To PermSalary: £23,000 - £25,000 per annumWorking Pattern: Monday to Friday 8:00am to 5:00pm (1 hours lunch)Are you a customer service professional looking for a new challenge? We have an exciting opportunity for a Customer Service Advisor to join our client's dynamic...

  • Customer Service and Sales Representative

    1 week ago

    Kingswinford, Dudley, United Kingdom Securasite Full time

    About SecurasiteWe are a market leader in the manufacturing of pedestrian barriers, temporary fencing, and related products. Our high-quality products and exceptional customer service have earned us a reputation as a trusted partner in the industry.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Client Manager

    3 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for managing a portfolio of clients, providing exceptional service, and driving business growth.About the RoleManage a diverse portfolio of clients, building strong...

  • Client Manager

    3 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for managing a portfolio of clients, providing exceptional service, and driving business growth.About the RoleManage a diverse portfolio of clients, building strong...

  • Client Manager

    3 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for managing a portfolio of clients, providing exceptional service, and driving business growth.About the RoleManage a diverse portfolio of clients, building strong...

  • Client Manager

    3 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for managing a portfolio of clients, providing exceptional service, and driving business growth.About the RoleManage a diverse portfolio of clients, building strong...

  • Client Manager

    3 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for managing a portfolio of clients, providing exceptional service, and driving business growth.About the RoleManage a diverse portfolio of clients, building strong...

  • Client Manager

    3 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for managing a portfolio of clients, providing exceptional service, and driving business growth.About the RoleManage a diverse portfolio of clients, building strong...

  • Accounting Manager

    4 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for leading a portfolio of clients and providing exceptional service and technical outcomes.About the RoleSupport a diverse portfolio of clients, maintaining strong...

  • Accounting Manager

    4 weeks ago

    Kingswinford, Dudley, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Client ManagerWe are seeking a highly skilled and experienced Client Manager to join our team at Public Practice Recruitment Ltd. As a Client Manager, you will be responsible for leading a portfolio of clients and providing exceptional service and technical outcomes.About the RoleSupport a diverse portfolio of clients, maintaining strong...