Student Support Coordinator

3 weeks ago

Leeds, Leeds, United Kingdom English Path Full time
Job Overview

INTRODUCTION:

English Path is a prominent global institution dedicated to English language education, offering transformative learning experiences for students of various backgrounds. With a strong presence across multiple continents, we pride ourselves on our modern facilities and supportive learning environments.

Our extensive course offerings encompass General English, Academic preparation, and Professional Certification programs. Our curriculum not only aims to enhance language proficiency but also immerses students in local culture through engaging themes and social activities that complement classroom learning. We also provide essential services such as quality accommodation, student insurance, and transportation.

By becoming a part of English Path, you will join a dedicated and passionate team committed to a shared mission: to change lives through education.

MISSION:

To deliver high-quality, engaging English courses that inspire and challenge students to learn, develop, and succeed.

VISION:

To transform lives through education that significantly enhances living standards and access to learning opportunities.

ROLE PURPOSE:

The Student Services Officer serves as the primary point of contact for students, staff, and visitors, providing comprehensive administrative support. As a key member of the Student Services team, the Officer is readily available to assist current and prospective students with general inquiries. This role emphasizes ensuring that students are placed in suitable accommodations and fostering strong relationships between the institution and all stakeholders. Collaborating with the Centre Manager and other Student Services Officers, you will identify areas for service enhancement and implement necessary changes.

KEY RESPONSIBILITIES:

Student Satisfaction:

  • Foster a customer-centric culture that promotes student retention.
  • Be accessible throughout the day for student inquiries regarding courses, accommodations, and overall well-being.
  • Efficiently manage and resolve issues or complaints.
  • Provide timely responses to student queries.
  • Collect and analyze student feedback to ensure high satisfaction levels.
  • Oversee pre-arrival and post-arrival service matters, coordinating with central staff as needed.
  • Continuously evaluate and enhance the impact of Student Services based on feedback and market trends.

General Duties:

  • Handle walk-in and phone inquiries at reception, entering data into the CRM as necessary.
  • Assist administrative colleagues in tracking student attendance and communicating with absentees.
  • Ensure compliance with service level agreements.
  • Manage visitors in accordance with institutional policies.
  • Develop a thorough understanding of the company database, adhering to established policies and procedures.
  • Support the preparation and facilitation of weekly student orientation and farewell events.

Administrative Responsibilities:

  • Prepare welcome materials for new students.
  • Maintain and update the school database with student information.
  • Verify that all students possess necessary identification and documentation in compliance with regulations.
  • Update the CRM with course modifications and process payments for additional classes or activities.
  • Maintain financial records for each student within the CRM.
  • Ensure timely collection and follow-up of feedback.
  • Assist in managing administration for Sponsored Students.
  • Support management with various administrative tasks as required.

Activity Coordination:

  • Oversee the weekly activity schedule.
  • Design and refresh activities and excursions to maximize student participation.
  • Lead weekly activities.
  • Collaborate with teaching staff and interns to ensure adequate staffing for activities.
  • Create engaging content for the institution's social media and blogs based on the activity program.

ESSENTIAL QUALIFICATIONS:

Experience:

  • Relevant experience in the education sector (preferred).
  • Proven experience in a customer service role within education or hospitality (required).

Skills:

  • Fluency in English (required) and proficiency in another language (preferred).
  • Strong administrative and organizational abilities.
  • Professional telephone etiquette with excellent spoken and written English.
  • Outstanding communication skills.
  • Effective team player with negotiation and compromise skills.
  • Attention to detail and a methodical approach.
  • Ability to manage multiple priorities effectively.
  • Proficient in Microsoft Office applications.
  • Problem-solving skills focused on customer satisfaction.
  • Cultural sensitivity and awareness.

PERSONAL ATTRIBUTES:

  • Confident, enthusiastic, empathetic, and approachable.
  • Flexible with a positive outlook.
  • Professional demeanor.
  • Willingness to go above and beyond.
  • Accountable and proactive in addressing issues.
  • Active listener who respects and values students and stakeholders.

ADDITIONAL INFORMATION:

The Student Services Officer is expected to uphold the institution's values and policies, including safeguarding and equal opportunities. Commitment to social, economic, and environmental responsibilities is essential, as is contributing to a safe and secure environment for all staff and students.

English Path is dedicated to safeguarding and promoting the welfare of young individuals and vulnerable adults. All staff and volunteers are expected to share this commitment. Background checks and proof of qualifications will be required prior to employment confirmation.

This job description is intended to provide a general overview of the role and may not encompass all duties and responsibilities. Additional tasks may be assigned as necessary.

  • Administrative Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom Leeds Student Medical Practice Full time

    Position Overview The Administrative Support Coordinator will collaborate closely with the Leadership and Management Team, delivering a precise, timely, and effective administrative service. This role encompasses daily operational support to facilitate coordination, planning, reporting, and administration across a diverse range of workstreams and...

  • Student Support Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    Job DescriptionCompany OverviewElizabeth School of London is a leading higher education provider offering a range of sector-relevant courses across multiple campuses.Job SummaryWe are seeking an experienced Attendance and Intervention Officer to join our Student Support Department. The successful candidate will be responsible for providing attendance and...

  • Management Support Coordinator

    2 weeks ago

    Leeds, Leeds, United Kingdom Leeds Student Medical Practice Full time

    Job OverviewThe Management Support Assistant will work closely with the Partnership and Management Team, providing them with an accurate, prompt, and efficient administration service. The role will provide day-to-day operational assistance to support coordination, planning, reporting, and administration of a wide variety of workstreams and projects.Main...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a prominent and expanding global institution dedicated to English language education, offering enriching experiences for learners of all ages. With a significant presence across the UK, Europe, North America, Australia, and the Middle East, we have developed modern facilities and a professional learning atmosphere.Our...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a leading global institution dedicated to English language education, offering transformative learning experiences for students worldwide. With a commitment to excellence, we have established modern facilities and professional environments across various regions, including the UK, Europe, North America, Australia, and...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a leading global institution dedicated to enhancing the lives of students through language acquisition and cultural immersion. With a robust expansion since its inception, we have established modern facilities and professional learning environments across various continents including the UK, Europe, North America,...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a dynamic and expanding global institution dedicated to enhancing the lives of learners through language acquisition and cultural immersion. With a strong presence across various continents, we pride ourselves on our modern facilities and professional educational environments.Our offerings encompass a wide array of...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a dynamic and expanding global institution dedicated to enhancing the lives of learners through language acquisition and cultural immersion. With a significant footprint across various continents, we have established modern facilities and professional learning environments in the UK, Europe, North America, Australia,...

  • Student Engagement Coordinator

    2 weeks ago

    Leeds, Leeds, United Kingdom Leeds University Union Full time

    Leeds University Union (LUU) is a vibrant student-led organization dedicated to enriching the lives of over 30,000 students at the University of Leeds. We are seeking a passionate and driven individual to join our team as a Student Opportunities Coordinator. In this role, you will play a vital part in shaping the extracurricular experience for our diverse...

  • Student Support Coordinator

    3 days ago

    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    About the Role:We are seeking a highly skilled Attendance and Intervention Specialist to join our Student Support team at Elizabeth School of London. As a key member of our team, you will play a vital role in supporting the student journey and ensuring the highest standards of attendance and intervention.Key Responsibilities:Develop and Implement Attendance...

  • Student Support Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    About the Role:We are seeking a highly skilled Attendance and Intervention Specialist to join our Student Support team at Elizabeth School of London. As a key member of our team, you will play a vital role in supporting the student journey and ensuring the highest standards of attendance and intervention.Key Responsibilities:Develop and Implement Attendance...

  • Student Services Coordinator

    5 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job DescriptionAbout English Path:English Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. Our mission is to create the world's most accessible and innovative English language school that changes lives through education that makes a...

  • Student Opportunities and Enrichment Coordinator

    2 months ago

    Leeds, Leeds, United Kingdom Luminate Education Group Full time

    About the RoleLeeds City College is seeking a Student Opportunities and Enrichment Coordinator to join the Student Life Enrichment team. The post holder will be responsible for developing student leadership opportunities, including ambassador programmes, the Duke of Edinburgh Award, and NCS, across the college.Through this work we aim to develop student...

  • Student Services Coordinator

    2 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. Our mission is to create the world's most accessible and innovative English language school that changes lives through education that makes a fundamental difference to...

  • Student Services Coordinator

    2 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. Our mission is to create the world's most accessible and innovative English language school that changes lives through education that makes a fundamental difference to...

  • Student Support Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom BIMM Institute Full time

    Join the Dynamic Team at BIMM InstituteBIMM Institute is not just an educational establishment; it is a vibrant community committed to nurturing creativity and empowering students to achieve their utmost potential. With campuses across the UK, Ireland, and Germany, we provide a diverse array of programs in modern music, performing arts, filmmaking, and...

  • Student Services and Hospitality Coordinator

    4 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.We offer a diverse range of courses, including...

  • Student Services and Hospitality Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.We offer a diverse range of courses, including...

  • Student Wellbeing Coordinator

    5 days ago

    Leeds, Leeds, United Kingdom BIMM Institute Full time

    About the RoleWe are seeking a highly skilled and compassionate Learning Support Advisor to join our team at BIMM Institute. As a key member of our Student Wellbeing department, you will play a vital role in ensuring that students with learning needs or disabilities receive the highest quality support services.Key Responsibilities:Manage a caseload of...

  • Student Wellbeing Coordinator

    4 days ago

    Leeds, Leeds, United Kingdom BIMM Institute Full time

    About the RoleWe are seeking a highly skilled and compassionate Learning Support Advisor to join our team at BIMM Institute. As a key member of our Student Wellbeing department, you will play a vital role in ensuring that students with learning needs or disabilities receive the highest quality support services.Key Responsibilities:Manage a caseload of...