Student Support Coordinator

3 weeks ago

Leeds, Leeds, United Kingdom English Path Full time
Job Overview

INTRODUCTION:

English Path is a dynamic and expanding global institution dedicated to enhancing the lives of learners through language acquisition and cultural immersion. With a significant footprint across various continents, we have established modern facilities and professional learning environments in the UK, Europe, North America, Australia, and the Middle East.

Our offerings encompass a wide array of courses, including General English, Academic and Exam preparation, as well as Professional Certificate programs. Our curriculum is meticulously crafted to not only foster language proficiency but also to immerse students in local culture through engaging themes that connect classroom learning with social activities, which are integral to our educational experience. Additionally, we provide ancillary services such as quality accommodation, student insurance, and transportation.

By becoming a part of English Path, you will join a passionate and skilled team committed to a singular vision: transforming lives through education.

MISSION:

To deliver high-quality, engaging English courses that inspire and challenge students, enabling them to learn, grow, and excel.

VISION:

To transform lives through education that significantly enhances living standards and access to learning opportunities.

ROLE PURPOSE:

The Student Services Officer serves as the primary point of contact for students, staff, and visitors, providing comprehensive administrative support for English Path. As a vital member of the Student Services team, the Officer is consistently available to assist current and prospective students with general inquiries. This role emphasizes ensuring that students are placed in accommodations that suit their needs while fostering strong relationships between the institution and all stakeholders. Collaborating with the Centre Manager and fellow Student Services Officers across various locations, you will identify opportunities for enhancing service delivery and spearhead initiatives for improvement.

KEY RESPONSIBILITIES:

Student Satisfaction:

  • Foster a customer-centric culture within the institution that enhances student retention.
  • Remain accessible throughout the day to address student inquiries regarding courses, accommodations, and overall well-being.
  • Efficiently manage and resolve issues or complaints.
  • Provide timely responses to student queries.
  • Gather student feedback to uphold high satisfaction levels.
  • Oversee pre-arrival and post-arrival service matters, coordinating with central staff as necessary.
  • Continuously evaluate and enhance the impact of Student Services based on feedback and market trends.

General Tasks:

  • Address walk-in and telephone inquiries at reception, enrolling students in the CRM as needed.
  • Assist administrative colleagues in tracking student attendance, communicating with absentees, and maintaining up-to-date student records.
  • Ensure compliance with service level agreements consistently.
  • Manage visitors and guests in accordance with institutional policies.
  • Develop a comprehensive understanding of the company database, adhering to established policies and procedures.
  • Support the preparation and facilitation of weekly arrival orientations for new students and farewell ceremonies for departing students.

Administrative Duties:

  • Prepare welcome packages for incoming students.
  • Maintain and update the school database with student information.
  • Verify that all students possess necessary identification, visas, or completed police checks to comply with UK regulations, accurately recording this in the CRM.
  • Update the CRM with course modifications and process payments for additional classes or social activities.
  • Maintain financial records for each student within the CRM.
  • Ensure timely collection, documentation, and follow-up of feedback.
  • Assist in managing administration for Sponsored Students.
  • Support the management team with various administrative tasks as required.

Activity Program Management:

  • Oversee the weekly activity schedule for the school.
  • Design and refresh activities and excursions weekly to maximize student participation.
  • Lead weekly activities.
  • Collaborate with teaching staff and interns to ensure adequate staffing for all activities.
  • Create engaging content for the school’s social media platforms and blogs based on the activity program.

ESSENTIAL SKILLS AND EXPERIENCE:

Experience:

  • Relevant experience in the education sector (preferred).
  • Experience in a customer service role within education or hospitality (required).

Skills:

  • Fluency in English (required) and proficiency in another language (preferred).
  • Strong administrative and organizational capabilities.
  • Professional telephone etiquette combined with a high level of spoken and written English.
  • Exceptional communication skills.
  • Team-oriented with the ability to negotiate and consider diverse perspectives.
  • Attention to detail and a methodical approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office applications.
  • Skilled in identifying and presenting solutions to enhance customer satisfaction.
  • Demonstrated cultural sensitivity and international awareness.

ATTRIBUTES AND BEHAVIORS:

  • Confident, enthusiastic, empathetic, and approachable.
  • Flexible with a positive outlook.
  • Professional demeanor.
  • Willingness to go above and beyond.
  • Ownership of responsibilities.
  • Proactive communication.
  • Active listening skills.
  • Respectful and valuing students, parents, and other stakeholders.

OTHER INFORMATION:

The Student Services Officer is expected to uphold the following commitments:

  • Adherence to English Path's values and regulations, including safeguarding and equal opportunity policies.
  • Commitment to social, economic, and environmental responsibilities, minimizing environmental impact in their role, and contributing to the implementation of English Path's Environmental Policy.
  • Responsibility for health and safety to ensure a secure working environment for staff, students, and visitors.

English Path is dedicated to safeguarding and promoting the welfare of young individuals and vulnerable adults. We expect all staff and volunteers to share this commitment. Prior to employment, all gaps in CVs must be satisfactorily explained, and proof of identity and qualifications will be required. Appropriate suitability checks will be conducted before finalizing employment. All concerns will be directed to our Designated Safeguarding Lead.

This job description is not intended to be an exhaustive list of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may be assigned or modified as necessary.

  • Administrative Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom Leeds Student Medical Practice Full time

    Position Overview The Administrative Support Coordinator will collaborate closely with the Leadership and Management Team, delivering a precise, timely, and effective administrative service. This role encompasses daily operational support to facilitate coordination, planning, reporting, and administration across a diverse range of workstreams and...

  • Student Support Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    Job DescriptionCompany OverviewElizabeth School of London is a leading higher education provider offering a range of sector-relevant courses across multiple campuses.Job SummaryWe are seeking an experienced Attendance and Intervention Officer to join our Student Support Department. The successful candidate will be responsible for providing attendance and...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a prominent global institution dedicated to English language education, offering transformative learning experiences for students of various backgrounds. With a strong presence across multiple continents, we pride ourselves on our modern facilities and supportive learning environments.Our extensive course offerings...

  • Management Support Coordinator

    2 weeks ago

    Leeds, Leeds, United Kingdom Leeds Student Medical Practice Full time

    Job OverviewThe Management Support Assistant will work closely with the Partnership and Management Team, providing them with an accurate, prompt, and efficient administration service. The role will provide day-to-day operational assistance to support coordination, planning, reporting, and administration of a wide variety of workstreams and projects.Main...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a prominent and expanding global institution dedicated to English language education, offering enriching experiences for learners of all ages. With a significant presence across the UK, Europe, North America, Australia, and the Middle East, we have developed modern facilities and a professional learning atmosphere.Our...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a leading global institution dedicated to English language education, offering transformative learning experiences for students worldwide. With a commitment to excellence, we have established modern facilities and professional environments across various regions, including the UK, Europe, North America, Australia, and...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a leading global institution dedicated to enhancing the lives of students through language acquisition and cultural immersion. With a robust expansion since its inception, we have established modern facilities and professional learning environments across various continents including the UK, Europe, North America,...

  • Student Support Coordinator

    3 weeks ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job OverviewINTRODUCTION:English Path is a dynamic and expanding global institution dedicated to enhancing the lives of learners through language acquisition and cultural immersion. With a strong presence across various continents, we pride ourselves on our modern facilities and professional educational environments.Our offerings encompass a wide array of...

  • Student Engagement Coordinator

    2 weeks ago

    Leeds, Leeds, United Kingdom Leeds University Union Full time

    Leeds University Union (LUU) is a vibrant student-led organization dedicated to enriching the lives of over 30,000 students at the University of Leeds. We are seeking a passionate and driven individual to join our team as a Student Opportunities Coordinator. In this role, you will play a vital part in shaping the extracurricular experience for our diverse...

  • Student Support Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    About the Role:We are seeking a highly skilled Attendance and Intervention Specialist to join our Student Support team at Elizabeth School of London. As a key member of our team, you will play a vital role in supporting the student journey and ensuring the highest standards of attendance and intervention.Key Responsibilities:Develop and Implement Attendance...

  • Student Support Coordinator

    3 days ago

    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    About the Role:We are seeking a highly skilled Attendance and Intervention Specialist to join our Student Support team at Elizabeth School of London. As a key member of our team, you will play a vital role in supporting the student journey and ensuring the highest standards of attendance and intervention.Key Responsibilities:Develop and Implement Attendance...

  • Student Services Coordinator

    5 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    Job DescriptionAbout English Path:English Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. Our mission is to create the world's most accessible and innovative English language school that changes lives through education that makes a...

  • Student Opportunities and Enrichment Coordinator

    2 months ago

    Leeds, Leeds, United Kingdom Luminate Education Group Full time

    About the RoleLeeds City College is seeking a Student Opportunities and Enrichment Coordinator to join the Student Life Enrichment team. The post holder will be responsible for developing student leadership opportunities, including ambassador programmes, the Duke of Edinburgh Award, and NCS, across the college.Through this work we aim to develop student...

  • Student Services Coordinator

    2 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. Our mission is to create the world's most accessible and innovative English language school that changes lives through education that makes a fundamental difference to...

  • Student Services Coordinator

    2 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school and pathway provider that empowers students of all ages through language learning and cultural experiences. Our mission is to create the world's most accessible and innovative English language school that changes lives through education that makes a fundamental difference to...

  • Student Support Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom BIMM Institute Full time

    Join the Dynamic Team at BIMM InstituteBIMM Institute is not just an educational establishment; it is a vibrant community committed to nurturing creativity and empowering students to achieve their utmost potential. With campuses across the UK, Ireland, and Germany, we provide a diverse array of programs in modern music, performing arts, filmmaking, and...

  • Student Services and Hospitality Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.We offer a diverse range of courses, including...

  • Student Services and Hospitality Coordinator

    4 days ago

    Leeds, Leeds, United Kingdom English Path Full time

    About English PathEnglish Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.We offer a diverse range of courses, including...

  • Student Wellbeing Coordinator

    4 days ago

    Leeds, Leeds, United Kingdom BIMM Institute Full time

    About the RoleWe are seeking a highly skilled and compassionate Learning Support Advisor to join our team at BIMM Institute. As a key member of our Student Wellbeing department, you will play a vital role in ensuring that students with learning needs or disabilities receive the highest quality support services.Key Responsibilities:Manage a caseload of...

  • Student Wellbeing Coordinator

    5 days ago

    Leeds, Leeds, United Kingdom BIMM Institute Full time

    About the RoleWe are seeking a highly skilled and compassionate Learning Support Advisor to join our team at BIMM Institute. As a key member of our Student Wellbeing department, you will play a vital role in ensuring that students with learning needs or disabilities receive the highest quality support services.Key Responsibilities:Manage a caseload of...