Operations Director

1 week ago


Leeds, Leeds, United Kingdom Biffa Waste Services Full time
Job Description

Job Title: Operations Manager

Job Summary:

We are seeking an experienced Operations Manager to join our team at Biffa Waste Services. As an Operations Manager, you will be responsible for the day-to-day operations of the depot, ensuring the efficient and effective management of resources, and delivering first-class customer service.

Key Responsibilities:

  • Leadership and Team Management: Provide leadership, guidance, and support to the traffic dispatcher team, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Operational Management: Manage the day-to-day shift operations at the depot, including driver supervision, vehicle availability, and close working relationships with fleet management.
  • Performance Management: Monitor and review the performance of the depot, identifying areas for improvement and implementing changes to optimize efficiency and productivity.
  • Customer Service: Ensure that all customers receive a high level of service, responding to their needs and concerns in a timely and professional manner.
  • Health and Safety: Ensure that all aspects of health and safety are adhered to, including H&S induction and training, operating procedures, near miss reporting, and emergency procedures.
  • Delegation and Support: Deputize for the Depot Manager as required, and provide support to other teams and departments as needed.

Requirements:

  • Education and Qualifications: CPC is desirable.
  • Experience: Experience as Transport Manager or a position of similar responsibility in the services or logistics industry, with a proven track record of working to clearly defined service delivery KPIs.
  • Skills and Knowledge: Local geographical knowledge and transport legislation, knowledge and understanding of the requirements of working within a time-critical service environment, and waste industry knowledge including relevant laws.

About Us:

Biffa Waste Services is a leading provider of waste management solutions, committed to delivering high-quality services to our customers. We are a dynamic and innovative company, always looking for ways to improve our services and reduce our environmental impact.



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