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Harbor Operations Assistant
2 months ago
Position: Port Assistant
Reporting to: Port Manager
Employment Type: Permanent
Compensation: £12.07 per hour
Work Schedule: 14 hours weekly during Summer, 10 hours weekly during Winter
Company Overview: CalMac Ferries Limited is recognized as the largest ferry operator in the UK, serving numerous destinations and providing vital transport services in Scotland. As a multi-award-winning entity, we specialize in ferry and port operations, delivering essential services to island and remote communities.
Advantages of Working with Us:
- A fulfilling career path
- Competitive remuneration
- Comprehensive training and career advancement opportunities
- Generous annual leave (pro-rata)
- Travel benefits for employees and their families
Key Responsibilities:
- Manage the flow of passengers and vehicles boarding and disembarking vessels with clear instructions
- Handle the sale and validation of tickets for passengers and vehicles
- Coordinate arrangements during service disruptions
- Address emergency requirements outside of regular hours
- Oversee all tasks related to ship movements, gangway operations, and vessel securing
- Marshal vehicles effectively
- Respond to customer inquiries
- Maintain statistical records and data consolidation
- Operate VHF and PA systems
- Perform any additional duties as assigned by the Port Manager
Required Skills and Experience:
Essential Qualifications:
- Strong understanding of CalMac services
- Proficient in computer use with excellent communication skills
- Customer-oriented with a proactive approach to service
- Ability to commute to the ferry terminal daily
- Valid UK Driving License
- Flexibility to work shifts and weekends
- Self-motivated and capable of working independently
- Team player in a dynamic environment
Preferred Qualifications:
- Experience with VHF and PA systems
- Ability to collaborate with port staff for effective communication and coordination
Our Core Values:
PEOPLE FIRST: We lead by example and encourage our colleagues to excel.
LOCALITY: We prioritize customer satisfaction in all our endeavors.
BRAVERY: We make informed decisions and act with integrity.
Selection Process:
Candidates are encouraged to clearly demonstrate how they meet the essential and desirable criteria in their applications. The evaluation will consider qualifications, skills, and experience, followed by an interview process to assess competencies and past experiences relevant to the role.
