Decant Officer

3 weeks ago


Oxford, Oxfordshire, United Kingdom Oxford City Council Full time

Job Overview

Oxford City Council is seeking two housing professionals to manage the decanting process for older individuals in various Housing for Older People schemes.

This is a fixed-term/secondment opportunity. Internal applicants should follow the Council's policy on secondments and discuss their application with their current line manager in advance.

Key Responsibilities

  • Provide a specialist coordination and liaison service to prepare and assist tenants when they are required to move home due to regeneration, planned works, or emergency situations.
  • Liaise with tenants, their families, other teams, agencies, and contractors to ensure great outcomes for our tenants.
  • Utilize excellent organizational skills to manage multiple tasks and priorities.
  • Develop and maintain effective relationships with stakeholders to provide a supportive environment for tenants.
  • Converse at ease and provide advice in accurate spoken English to ensure effective communication.

Requirements

  • Excellent organizational skills and ability to problem-solve in a fast-paced environment.
  • Compassionate and diligent approach to supporting tenants in stressful situations.
  • Ability to work calmly and enthusiastically in emergency situations.
  • Desire to go the extra mile to make tenants feel supported.
  • Essential ability to converse at ease and provide advice in accurate spoken English.

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