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Tenancy Management Officer

2 months ago

Oxford, Oxfordshire, United Kingdom Reed Full time

About the Role:

We are seeking a highly skilled Tenancy Management Officer to join our team at Reed. As a Tenancy Management Officer, you will play a crucial role in the management of tenancies and voids, providing a high-quality service to tenants and acting as a first point of contact for various stakeholders.

Key Responsibilities:

  • Customer Service: Act as the first point of contact for tenants, providing advice on housing-related topics and ensuring high-quality customer care.
  • Property Management: Coordinate and influence the activities of Council services including property and grounds maintenance, health and safety, and customer involvement.
  • Tenancy Management: Manage tenancy changes, terminations, and enforcement of tenancy conditions.
  • Collaboration: Liaise with external support providers and coordinate the activities of other Council services.
  • Case Management: Coordinate and prepare case files for legal proceedings and act as the Council's main witness in court cases.
  • Tenant Mobility: Manage all aspects of tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
  • Decant Properties: Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with removals and service changes.
  • Safeguarding: Address welfare and safeguarding concerns by liaising with external support and medical agencies as necessary.
  • Neighbourhood Issues: Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer services.
  • Budget Management: Manage the Estate Improvement budget, consulting with stakeholders on projects to ensure full utilisation.

Requirements:

  • Legislative Knowledge: Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
  • Experience: Experience in tenancy and void management within a local authority setting.
  • Customer Service: Strong customer service orientation and the ability to handle stressful situations professionally.
  • Collaboration: Ability to coordinate with multiple teams and external agencies effectively.
  • Administration: Proficiency in performance management reporting and general administration.
  • Record Keeping: Competence in maintaining accurate and comprehensive electronic records.

What We Offer:

  • Competitive Hourly Rate:
  • Hybrid Working Model: Flexible working arrangements.
  • Dynamic Work Environment: Opportunity to work within a dynamic local authority environment.