Building Management Officer
6 days ago
Job Summary:
We are seeking a highly skilled and experienced Tenancy Management Officer to join our team at Reed. As a Tenancy Management Officer, you will play a critical role in the management of tenancies and voids, providing a high-quality service to tenants and acting as a first point of contact for various stakeholders.
Key Responsibilities:
- Customer Service: Act as the first point of contact for tenants, providing advice on housing-related topics and ensuring high-quality customer care.
- Case Management: Coordinate and prepare case files for legal proceedings and act as the Council's main witness in court cases.
- Property Management: Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with removals and service changes.
- Safeguarding: Address welfare and safeguarding concerns by liaising with external support and medical agencies as necessary.
- Financial Management: Manage the Estate Improvement budget, consulting with stakeholders on projects to ensure full utilisation.
Requirements:
- Experience in tenancy and void management within a local authority setting.
- Proficiency in performance management reporting and general administration.
What We Offer:
- Competitive hourly rate.
- Hybrid working model allowing flexibility.
- Opportunity to work within a dynamic local authority environment.
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