Tenancy Management Officer
3 days ago
About the Role:
We are seeking a highly skilled Tenancy Management Officer to join our team at Reed. As a Tenancy Management Officer, you will play a crucial role in the management of tenancies and voids, providing a high-quality service to tenants and acting as a first point of contact for various stakeholders.
Key Responsibilities:
- Customer Service: Act as the first point of contact for tenants, providing advice on housing-related topics and ensuring high-quality customer care.
- Property Management: Coordinate and influence the activities of Council services including property and grounds maintenance, health and safety, and customer involvement.
- Tenancy Management: Manage tenancy changes, terminations, and enforcement of tenancy conditions.
- Collaboration: Liaise with external support providers and coordinate the activities of other Council services.
- Case Management: Coordinate and prepare case files for legal proceedings and act as the Council's main witness in court cases.
- Tenant Mobility: Manage all aspects of tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
- Decant Properties: Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with removals and service changes.
- Safeguarding: Address welfare and safeguarding concerns by liaising with external support and medical agencies as necessary.
- Neighbourhood Issues: Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer services.
- Budget Management: Manage the Estate Improvement budget, consulting with stakeholders on projects to ensure full utilisation.
Requirements:
- Legislative Knowledge: Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
- Experience: Experience in tenancy and void management within a local authority setting.
- Customer Service: Strong customer service orientation and the ability to handle stressful situations professionally.
- Collaboration: Ability to coordinate with multiple teams and external agencies effectively.
- Administration: Proficiency in performance management reporting and general administration.
- Record Keeping: Competence in maintaining accurate and comprehensive electronic records.
What We Offer:
- Competitive Hourly Rate:
- Hybrid Working Model: Flexible working arrangements to suit your needs.
- Dynamic Work Environment: Opportunity to work within a dynamic local authority environment.
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