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Ecommerce Support Specialist

3 months ago

Ipswich, Suffolk, United Kingdom CEF - City Electrical Factors Full time

CEF - City Electrical Factors is a prominent supplier in the electrical and household goods sector, renowned for our extensive range of products and commitment to quality service.

We are in search of a skilled and articulate individual with a background in customer support. A keen eye for detail is essential, alongside expertise in managing internal databases and proficient computer and communication skills. This role is full-time and offers pathways for professional development.

Key Responsibilities:

  • Managing order processing across various Ecommerce platforms
  • Updating delivery tracking information for all orders
  • Responding to customer inquiries via phone and email, ensuring prompt resolutions
  • Coordinating with other teams to address product or service-related questions
  • Monitoring shipments and requesting proof of delivery from carriers
  • Overseeing the return process for defective or damaged items, ensuring compliance with established protocols
  • Reviewing customer feedback and responding appropriately

Account Management Duties:

  • Tracking Key Performance Indicators for each platform and contributing to strategies for enhancement
  • Adhering to pricing guidelines for each Ecommerce client
  • Managing discrepancies in orders, including shortages and overcharges, while following proper procedures