Head of Aftersales Operations

1 week ago


Sheffield, Sheffield, United Kingdom JCT600 Full time
Head of Aftersales

About the Role:

We are seeking an exceptional leader to head our Aftersales department, driving excellence in customer satisfaction and operational efficiency. As Head of Aftersales, you will be responsible for leading a high-performing team, ensuring seamless customer experiences, and maximizing departmental profitability.

Key Responsibilities:

  • Lead and coach Aftersales teams to achieve exceptional customer satisfaction and operational efficiency.
  • Develop and implement strategies to maximize Aftersales departmental profitability.
  • Ensure compliance with Group and Brand Aftersales processes and initiatives.
  • Build and maintain strong relationships with customers, colleagues, and stakeholders.
  • Drive continuous improvement and innovation in Aftersales operations.

Requirements:

  • Proven experience in a leadership role, with a track record of driving business growth and excellence.
  • Strong customer-centric approach, with a focus on delivering exceptional customer experiences.
  • Excellent leadership and coaching skills, with the ability to inspire and motivate teams.
  • Strategic thinker, with the ability to develop and implement effective business strategies.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders.

What We Offer:

  • A highly competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About JCT600:

JCT600 is a family-owned business with a rich history of delivering exceptional customer experiences. We are committed to being the best in our industry, and we are seeking like-minded individuals to join our team. If you are a motivated and ambitious leader, with a passion for delivering excellence, we would love to hear from you.



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