Head of Aftersales Operations
1 week ago
About the Role:
We are seeking an exceptional leader to head our Aftersales department, driving excellence in customer satisfaction and operational efficiency. As Head of Aftersales, you will be responsible for leading a high-performing team, ensuring seamless customer experiences, and maximizing departmental profitability.
Key Responsibilities:
- Lead and coach Aftersales teams to achieve exceptional customer satisfaction and operational efficiency.
- Develop and implement strategies to maximize Aftersales departmental profitability.
- Ensure compliance with Group and Brand Aftersales processes and initiatives.
- Build and maintain strong relationships with customers, colleagues, and stakeholders.
- Drive continuous improvement and innovation in Aftersales operations.
Requirements:
- Proven experience in a leadership role, with a track record of driving business growth and excellence.
- Strong customer-centric approach, with a focus on delivering exceptional customer experiences.
- Excellent leadership and coaching skills, with the ability to inspire and motivate teams.
- Strategic thinker, with the ability to develop and implement effective business strategies.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders.
What We Offer:
- A highly competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About JCT600:
JCT600 is a family-owned business with a rich history of delivering exceptional customer experiences. We are committed to being the best in our industry, and we are seeking like-minded individuals to join our team. If you are a motivated and ambitious leader, with a passion for delivering excellence, we would love to hear from you.
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