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Head of Aftersales Operations

2 months ago

Sheffield, Sheffield, United Kingdom JCT600 Full time
Head of Aftersales Job Description

About the Role:

We are seeking an experienced and results-driven Head of Aftersales to lead our Aftersales team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve customer satisfaction, increase revenue, and enhance operational efficiency.

Key Responsibilities:

  • Lead and coach Aftersales teams to achieve business objectives and improve customer satisfaction.
  • Develop and implement strategies to increase revenue and improve operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless customer experience.
  • Monitor and analyze key performance indicators to inform business decisions.
  • Identify and implement opportunities for process improvement and cost reduction.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
  • Stay up-to-date with industry trends and best practices to ensure JCT600 remains competitive.

Requirements:

  • Proven experience in a leadership role, preferably in the automotive industry.
  • Strong business acumen and ability to analyze data to inform business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong problem-solving skills and ability to think strategically.
  • Technical skills, knowledge, and experience in the retail motor industry.

What We Offer:

  • A highly competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About JCT600:

JCT600 is a family-owned business with over 75 years of experience in the automotive industry. We pride ourselves on delivering exceptional customer experiences and providing a supportive and inclusive work environment. We are committed to equality and diversity and welcome applications from all qualified candidates.