Aftersales Operations Director
7 days ago
Head of Aftersales
About the Role:
We are seeking an experienced Aftersales professional to lead our aftersales activities, ensuring a highly efficient and profitable operation. As the Head of Aftersales, you will be responsible for organising all aftersales activities, satisfying customers, and enhancing customer relations. The role requires strategic leadership, effective communication, and a customer-centric approach.
Key Responsibilities:
- Lead and coach aftersales teams to achieve objectives.
- Support Service Managers in achieving financial and operational objectives.
- Organise aftersales activities to ensure efficient and profitable operation.
- Maximise Aftersales departmental profitability through effective marketing and sales of labour, parts, accessories, and other value-added products and services.
- Ensure compliance with Group and Brand Aftersales processes and initiatives.
- Develop and enhance brand relationships, ensuring performance in the top quartile of all Brand measurements.
- Carry out audits to ensure compliance with Group Aftersales strategies and processes.
- Coordinate effective Aftersales marketing to boost sales throughout the year.
Requirements:
- Previous manufacturer motor retail experience is essential.
- Proven experience of leading and managing successful teams at a high level to deliver results.
- Proven experience in a Service Management capacity is desirable.
- A customer-centric approach, always striving to deliver service above customer expectations.
- Technical skills, knowledge, and experience of the retail motor industry in a management position.
- Ability to organise clerical work, administration, control systems, and financial resources.
About JCT600:
JCT600 is a family business with over 75 years of experience in the retail motor industry. We pride ourselves on delivering exceptional customer experiences and investing in our colleagues' careers. Our values include trust, diversity, and inclusion, making us an equal opportunities employer. We believe in creating an environment where everyone's voice matters, and we strive to be the best every day.
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