Head of Aftersales Leadership
4 weeks ago
Head of Aftersales Leadership
About the Role:
We are seeking an experienced and results-driven Head of Aftersales Leadership to join our team at JCT600. As a key member of our leadership team, you will be responsible for leading and coaching our aftersales teams to achieve exceptional results and deliver a world-class customer experience.
Key Responsibilities:
- Lead and develop high-performing aftersales teams to achieve business objectives.
- Collaborate with service managers to drive business growth and improve customer satisfaction.
- Develop and implement effective strategies to maximize aftersales departmental profitability.
- Ensure compliance with all Group and Brand Aftersales processes and initiatives.
- Build and maintain strong relationships with key stakeholders, including customers, suppliers, and colleagues.
- Stay up-to-date with industry trends and best practices to drive continuous improvement.
Requirements:
- Proven experience in a leadership role, with a track record of delivering results and improving customer satisfaction.
- Strong coaching and development skills, with the ability to lead and motivate high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to work collaboratively as part of a team, with a customer-centric approach.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer:
- A highly competitive salary and benefits package.
- Opportunities for career development and growth.
- A collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
About JCT600:
JCT600 is a leading automotive retailer with a reputation for excellence and customer satisfaction. We are committed to delivering a world-class customer experience and are seeking like-minded individuals to join our team.
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