Head of Aftersales Leadership

4 weeks ago


Sheffield, Sheffield, United Kingdom JCT600 Full time

Head of Aftersales Leadership

About the Role:

We are seeking an experienced and results-driven Head of Aftersales Leadership to join our team at JCT600. As a key member of our leadership team, you will be responsible for leading and coaching our aftersales teams to achieve exceptional results and deliver a world-class customer experience.

Key Responsibilities:

  • Lead and develop high-performing aftersales teams to achieve business objectives.
  • Collaborate with service managers to drive business growth and improve customer satisfaction.
  • Develop and implement effective strategies to maximize aftersales departmental profitability.
  • Ensure compliance with all Group and Brand Aftersales processes and initiatives.
  • Build and maintain strong relationships with key stakeholders, including customers, suppliers, and colleagues.
  • Stay up-to-date with industry trends and best practices to drive continuous improvement.

Requirements:

  • Proven experience in a leadership role, with a track record of delivering results and improving customer satisfaction.
  • Strong coaching and development skills, with the ability to lead and motivate high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work collaboratively as part of a team, with a customer-centric approach.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer:

  • A highly competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

About JCT600:

JCT600 is a leading automotive retailer with a reputation for excellence and customer satisfaction. We are committed to delivering a world-class customer experience and are seeking like-minded individuals to join our team.



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