Customer Service Representative

3 days ago

Nottingham, Nottingham, United Kingdom VF Corporation Full time
About the Role

We are seeking a highly skilled and fluent Dutch language Customer Care Advisor to join our Customer Service Team in Nottingham. As a key contact for our customers, you will be responsible for providing exceptional service via email, telephone, and online chat to support their shopping journey.

Key Responsibilities
  • Communicate with customers to provide outstanding service and resolve queries in a timely and professional manner.
  • Build rapport with customers to understand their needs and provide personalized support.
  • Discuss new products and manage multiple tasks to promptly resolve customer queries.
  • Identify opportunities to improve processes and contribute to the growth of our eCommerce team.
  • Collaborate with marketing, retail, and other teams to enhance customer service and satisfaction.
Requirements
  • Fluent in Dutch and English, with excellent verbal and written communication skills.
  • Customer-focused with a strong ability to achieve results and meet customer service metrics.
  • Flexible and adaptable to meet the changing needs of our business.
  • Able to work in a fast-paced environment with varying deadlines.
What We Offer
  • A supportive and inclusive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including 50% employee discount on VF brands, health shield membership, and employee assistance program.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service, plus your birthday off.
  • 12% contributory smart pension scheme and cycle to work scheme.
About VF Corporation

VF Corporation is a global apparel company that connects people to the lifestyles they cherish through our family of iconic brands. We are committed to building a workplace that celebrates diversity and inclusion, where associates can bring their authentic selves to work every day.

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