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Medical Receptionist

2 months ago

St Albans, Hertfordshire, United Kingdom Midway Surgery Full time
About the Role

We are seeking a highly skilled and organized Medical Receptionist to join our team at Midway Surgery. As the main point of contact for our patients, you will be responsible for providing a friendly, efficient, and professional front-line service.

Key Responsibilities
  • Receive and direct patients to the appropriate healthcare professional within Practice protocols.
  • Ensure all communications are dealt with effectively and efficiently, including telephone calls, text messages, and letters.
  • Utilize the Practice computer system to support patient care and communication.
  • Deal with general enquiries, explain procedures, and make new and follow-up appointments in a polite and helpful manner.
  • Provide guidance on Practice services to new patients and those seeking temporary medical cover.
  • Ensure all new patients are registered onto the computer system promptly and accurately.
  • Action prescription requests according to the Practice protocol.
  • Advise patients on private services available at the Practice and the relevant charges.
  • Retrieve and accurately file medical records and correspondence.
  • Respond to patient notes and ensure correspondence, reports, and results are dealt with appropriately.
  • Maintain the reception, waiting room, public areas, and consulting rooms to provide a professional image and environment.
Requirements
  • Good secondary education.
  • Excellent communication skills.
  • Good English language.
  • Good telephone manner.
  • Computer literate - email, internet, and Microsoft Word.
  • Excellent customer care approachable and caring.
  • Ability to work as part of an integrated multi-skilled team.
  • Calm and able to deal with difficult situations.
  • Use own initiative.
  • Keen learner.
  • Able to work under pressure.
  • Professional and friendly personality.
  • Organized.
  • An understanding, acceptance, and adherence to the need for strict confidentiality.
  • Able to work in a changing environment.
  • Able to provide flexible working hours.
Desirable Qualifications
  • Medical Receptionist training.
  • Customer Care training.
  • Experience in General Practice or other medical environment.
  • Experience in customer care.
  • Other languages.
  • Experience of using the EMIS web clinical system.
Working Environment

The successful candidate will be working at Midway Surgery, 93 Watford Road, St Albans, Herts AL2 3JX, and/or any other site within a reasonable geographical range that the Surgery may operate its services from in the future.

What We Offer

We offer a supportive and dynamic working environment, with opportunities for professional development and growth. If you are a motivated and organized individual who is passionate about delivering excellent patient care, we would love to hear from you.