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Complaints Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time
Job Title:

Complaints Advisor

Job Summary:

We are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.

Key Responsibilities:
  • Manage and resolve customer complaints in a timely and professional manner
  • Investigate and analyze customer complaints to identify root causes and implement corrective actions
  • Develop and maintain effective relationships with customers and stakeholders
  • Stay up-to-date with regulatory requirements and industry best practices
Requirements:
  • Proven experience in complaint handling and resolution
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:

We offer a competitive salary and a dynamic work environment that values employee growth and development.