Associate Director

1 week ago


Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full time
About the Role

We are seeking a highly skilled Associate Director to join our team at Tesco. As a key member of our organization, you will be responsible for managing colleague help tickets, supporting Product Managers, and championing the landing of product changes.

Key Responsibilities
  • Customer Support: Manage colleague help tickets in a timely manner, providing feedback to tier 1 agents and product teams to improve product offerings.
  • Product Management: Support Product Managers by attending meetings and liaising with relevant teams to ensure work plans are understood and requirements are gathered.
  • Testing and Quality Assurance: Review or write test scripts, feed back any gaps or opportunities for improving ways of working, and carry out structured and ad hoc testing.
  • Change Management: Champion the landing of product changes by writing, maintaining, and updating colleague help guides, executing manual workarounds, and gathering feedback from end users.
Requirements
  • Planning and Organization: Good planning, organizing, and prioritization skills.
  • Customer Focus: Customer-focused with good stakeholder management skills.
  • Technical Skills: Good knowledge of product management and life cycle, document writing, and confident use of Word, Excel, PowerPoint, and Jira.
About Us

Tesco is a leading retail business committed to serving our customers, communities, and planet a little better every day. We strive to be a responsible and sustainable business, offering a range of diverse full-time and part-time working patterns across our many business areas.



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