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Head of Quality and Regulatory Excellence

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full time
Job Summary

This role is based at Hertfordshire Community NHS Trust's Head Office, multiple clinical locations, and home working. A full valid driving licence and access to a car are required for business purposes.

Job Purpose Summary:

To support the Assistant Director of Quality and Improvement in delivering services, ensuring an integrated approach at Place and Neighbourhood level, focusing on meeting the needs of the community. To play a key role across Adult Services, working with all corporate teams to ensure services are delivered in accordance with targets and performance indicators. Work flexibility at both a service line and strategic level, depending on identified priorities and support required across the Business Units.

To lead the operational delivery of continuous quality improvements to enable the Organisation to achieve an outstanding rating. To provide expert professional leadership and clinical advice, challenge, and analysis to the Assistant Directors/Service Leads in the Business Unit, to deliver high-quality and innovative operational services based on best practice evidence.

Key Responsibilities:
  1. Operational: Lead the delivery of high-quality, effective clinical practice within the Business Unit, supporting the delivery of best practice.
  2. Review services Quality wheels, interpreting results, identifying gaps and risk, using these to focus effort for quality and service improvement.
  3. Have a lead role in the Business Unit quality assurance programme, providing assurance to the performance reviews.
  4. Support the Deputy Director of Nursing & Quality in the delivery of quality improvement, CQUINS, Quality priorities, and the implementation of national nursing and AHP strategy in the Business Units.
  5. Monitor all clinical risks, ensuring they are reflected in the Business Units' risk registers, and support operational managers and clinical leads with clinical risk assessment and ensuring escalation in line with agreed processes.
  6. Make significant contributions to corporate policies, procedures, strategic, and business planning processes from an operational quality perspective.
  7. Ensure processes are in place to monitor local practice and ensure compliance with CQC standards, NICE guidance, and professional regulatory bodies.
Patient / Customer Care:
  1. Ensure patient and public involvement is integral to the planning and delivery of clinical services.
  2. Ensure that risk assessments are undertaken on an ongoing basis and resulting action plans are implemented and foster a culture of open reporting and analysis.
Strategic Management:
  1. Work as part of the Business Units' Management Team and lead and contribute to the development of plans, which will support the strategic direction of the Trust and wider local health, education, and social care economy, leading on the implementation of appropriate service-specific plans.
  2. Assess the impact of any new national initiatives and legislation within the service, ensuring successful action planning, implementation, and compliance.
  3. Develop and contribute to written policies, procedures, and protocols in line with the agreed development of the services within the area of responsibility.
Service Development and Improvement:
  1. Take responsibility for the identification and delivery of service and quality improvement and transformation opportunities, working with commissioners and the transformation lead to achieve standards of best practice across operational services.
  2. By evaluating quality data and metrics, work with service leads to identify service priorities and develop action plans for service improvement across the county.
  3. Ensure improvements in practice identified following complaints, incidents, and Serious Incidents are implemented and embedded across adults.
  4. Take remedial and correct individual performance management action where required.
Management and Leadership:
  1. Provide professional and managerial leadership to staff within areas of responsibility, ensuring implementation of and compliance with policies and procedures.
  2. Manage all aspects of Human Resource management, supported by the People Team Business partner and associated People Team services, including recruitment, retention, and individual performance management.
Communication and Relationship Building:
  1. Establish effective means of communication within the service area, so that all staff are fully engaged with the Trust's Quality priorities and Clinical and Quality Strategy.
  2. Build relationships for health and service improvement with key partners, including commissioners, contractors, local Trusts, and partners in local government and the third sector.
Information Management:
  1. Responsible for the collation and interpreting of results for Quality Wheel and peer reviews, analyze complex information received from quality wheels and performance metrics to produce options for the AD and Director to consider in relation to the quality of services.
  2. Ensure all aspects of quality improvement initiatives adhere to agreed processes and standards of reporting against performance standards/targets.
Finance and Resource Management:
  1. Produce relevant business cases, including the identification of priorities in line with clinical need, national and local targets.
  2. Work with the Assistant Director of Clinical Quality & Improvement to establish appropriate and realistic budgets for the service area, supporting annual cost improvements and efficiencies.
Policy:
  1. Develop policies for implementation across the trust as required, ensuring that they reflect evidence-based practice.
  2. Provide expert advice into the Clinical advisory group on policy development and Standard Operating procedures.
  3. Adhere to all trust policies and procedures.

Hertfordshire Community NHS Trust encourages and supports all its staff to be vaccinated as this remains the best line of defence against COVID-19.